Providers & organisers

How to create an organiser account

Choose Offer activities or services when you sign up. Complete organiser onboarding, then add your organisation details. You can manage activities, vendor services, and reusable venue records from one dashboard.

How approvals work

New and updated listings are reviewed before they appear publicly. Drafts stay private until you submit for review. Only approved listings are visible on the marketplace browse pages.

You receive notification when a listing is approved or if changes are needed. Keep descriptions, imagery, pricing, and venue details accurate to speed review.

How bookings work

Choose how customers book each activity: external website link, free reservation on Holstime, or paid checkout where enabled. Bookings appear in Bookings in your dashboard with customer contact details and ticket counts.

You are responsible for delivering the activity and for communications with customers, except where Holstime explicitly facilitates a channel (such as initial contact forms).

How payouts work

For paid bookings through Holstime, payments are processed by our payment provider. Eligible organiser payouts are released according to Holstime payout rules and your connected account status. Track releases in Payments & payouts.

Platform fees and payout timing are separate from the customer-facing service fee — see your dashboard and organiser settings for your commercial terms.

How cancellations affect bookings

Set a cancellation policy on each listing. When a customer cancels, Holstime evaluates the request against that policy and processes refunds where applicable. You are notified of new bookings, cancellations, and customer cancellation requests.

Ticket refunds follow your published policy. Holstime service fees paid by customers are generally non-refundable except where required by law.

Activities, services, and venues

• Activities — timed classes, events and sessions people can discover and book. Managed under My activities.
• Services — supplier-style listings (entertainment, catering, packages) on the services marketplace. Managed under My services.
• Venues — reusable place records you attach to activities. Managed under My venues.

Using the planner as an organiser

Organisers can use My plan for personal week planning — the same planner members use to map activities, services and venues. It is separate from listing management: planning does not publish or book on behalf of customers.